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Frequently asked questions

Items may be returned if unused, in original packaging, with tags and proof of purchase.
To request a return, contact sales@janoomedicalgroup.co.za for approval and instructions.
Returns sent without prior approval will not be accepted.

Yes, we ship to any area in South Africa. Special request for neighbouring countries shipments can be sent to sales@janoomedicalgroup.co.za

No, you may send us an email to sales@janoomedicalgroup.co.za. Our team will process your order manually and send you the invoice via email.

We do special item request, we will source and quote you on items we do not keep. This is subject to availibility.

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Janoo Medical Group

Frequently asked questions